The title of President doesn’t begin to describe the role Lesley serves for AldenMC and its clients. She is the heart and soul of the agency. Although her primary responsibilities are client liaison and account service, Lesley has her finger on the pulse of every project for the company and brings to her clients nearly 30 years of marketing communications experience.
Originally from West Hartford, CT, Lesley earned her undergraduate degree, appropriately enough, at Lesley University in Cambridge, MA, and her master’s degree in applied mathematics from Central Connecticut State University in New Britain, CT. A former math teacher, Lesley’s formula of unparalleled client service, unwavering attention to detail and unequivocal accountability adds up to a win-win situation for AldenMC and its clients.
“I think the communications skills that I had as a teacher really helped me when I started working at AldenMC”, Lesley says, “working in account service, interacting with clients and helping them to formulate what it is they need, is my favorite part of the job”.
Aside from her traditional administrative duties for AldenMC, Lesley establishes all budgets and production schedules for projects, works with the AldenMC team to ensure that timelines are met and monitors client satisfaction.
“This is a referral business so a lot of the clients we work with have been referred to us and one of the first things they say to me is, ‘You know, I’ve heard about how great the customer service is’”, says Lesley who is largely responsible for that reputation. “We really do pay a lot of attention to anticipate what our clients need on a day-to-day basis”.